Shipping policy

Last updated: July 25, 2026

Brainrot Dept. currently ships within the United States only.

Shipping cost

Standard shipping is free on every US order. There is no minimum order value.

Processing and delivery

Every Brainrot Dept. product is made to order. Most orders are expected to arrive within 5–11 business days after the order is placed. This estimate includes production and shipping time and is not a guaranteed delivery date.

Business days exclude weekends and US holidays. Severe weather, carrier disruptions, high-volume periods, and address issues can cause delays. If we learn that an order cannot ship within the timeframe communicated at purchase, we will contact the customer with an updated estimate and available options.

Tracking

When an order ships, tracking information is sent to the email address used at checkout. Tracking can take time to update after a label is created. Multi-item orders can arrive in separate packages, each with its own tracking information.

Address changes

Email help@brainrotdept.com as soon as possible with the order number and corrected address. Because production can begin quickly, we cannot guarantee an address change after an order is placed.

The customer is responsible for entering a complete, deliverable address. If a package is returned because an address was incorrect or the package was unclaimed, contact us. Any available reshipment option and related charge will be confirmed before we proceed.

Delayed or missing packages

If tracking has not updated, shows an unusual delay, or the order has not arrived by the estimated delivery window, email us with the order number. Lost-in-transit issues must be reported within 30 days after the estimated delivery date so we can investigate with the carrier and fulfillment partner.

Contact

For shipping help, email help@brainrotdept.com. We aim to respond within two business days.