Refund policy

Last updated: July 25, 2026

Every Brainrot Dept. product is made to order. Please review the product description, color, and size information before purchasing.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or different from what was ordered, email help@brainrotdept.com within 30 days after delivery.

Include the order number and clear photos showing the full item, the issue, and the shipping packaging. After review, we will provide an appropriate replacement or refund. Do not send an item back unless we provide return instructions.

Size, color, and change-of-mind returns

Because each item is made specifically for the order, we do not accept returns or exchanges for buyer's remorse, an incorrect size selection, color preference, or a change of mind. This does not limit any rights that cannot legally be excluded.

Order changes and cancellations

Email us as soon as possible if an order needs to be changed or canceled. Production can begin quickly, so changes and cancellations are not guaranteed. If production has not started, we will make a reasonable attempt to help.

Lost shipments

Report a package that appears lost in transit within 30 days after the estimated delivery date. We will investigate with the carrier and fulfillment partner. If tracking shows delivered but the package cannot be found, first check the delivery area, household members, neighbors, and the carrier's local office, then contact us.

Refund timing

Approved refunds are issued to the original payment method. Financial institutions can take additional time to post the funds after the refund is issued.

Contact

Email help@brainrotdept.com and include the order number. We aim to respond within two business days.